PaintCue Support
Get Help
For app questions, suspected bugs, or accessibility feedback, email support@lifeven.com.
Tell us what you were trying to do, what happened, what you expected, and the steps that lead to it. The more detail you include, the faster we can help.
Contact Information
Email Support
Please email us directly at: support@lifeven.com
Include your device model, OS version, and a description of the issue. For color questions, a screenshot of the result screen helps most. If we need a sample photo, we'll ask for one.
Getting a Good Color Reading
- Photograph the paint in even light, out of direct sun and away from glare.
- Put a piece of plain white paper in the photo and tap it when asked. PaintCue uses it to correct for warm or cool light.
- Fill the frame with the color and tap a flat area, not a glossy highlight.
- Acrylic dries darker and watercolor dries lighter. For the final check, let a small dab dry first.
Your Data
Your saved colors, recipes, target photos, paint sets and lesson progress are stored in the app on your phone. To delete something, delete it in the app; uninstalling the app removes all of its data from the device. Because these records live on your phone, a regular device backup is the best way to keep them safe. See the Privacy Policy for details.
Camera and Photos
PaintCue asks for the camera when you take a photo, and opens the system photo picker when you choose one. If you denied access, you can turn it back on in your device's Settings under PaintCue.
Language
PaintCue follows your phone's language when it is English or Simplified Chinese. To switch, tap your avatar at the top of the Tools or Colors tab and choose Language.
What Support Covers
Support can help with troubleshooting, explain how a feature works, and pass your ideas to the team. Color readings, advice and lessons are guidance for your own painting; see the Terms of Use for details.
Use of PaintCue is governed by the Terms of Use and Privacy Policy.