Privacy Policy for PaintCue

1. Scope and Who We Are

LifeVen LLC, a Washington limited liability company ("LifeVen," "we," or "us"), operates PaintCue for iPhone and Android. This policy explains how the app, its built-in lessons, this website, and any LifeVen service the app uses now or later handle information.

It covers the features available today and the kinds of features we may add. When a new feature handles information in a way this policy does not already describe, the app will tell you before that feature collects anything, and we will update this policy.

2. How PaintCue Works Today

The current version of PaintCue works on your device. You do not need an account, and the app does not send your photos, colors, recipes, or lesson progress to LifeVen.

PaintCue stores these records in app storage on your device: the target photos for colors you are mixing or have saved, saved colors and their checks, recipes and notes, your paint sets, lesson progress, and settings such as language and appearance. A photo you take only to check a mix is read on the device to measure its color and is not kept afterward. Photos you open in Study a reference are used while you are studying them and are not kept after you leave.

Deleting a color or other item removes it from the app. Uninstalling the app removes its local data, subject to any device backups. Apple or Google device backups follow your own settings and their providers' terms.

3. Features We May Add

We plan to add optional features that use the internet, such as a painting course built from your own photo with the help of AI, a LifeVen account, backup or sync, and paid features. Before any of these collects information, the app will explain what it sends, why, and to whom, and ask you to confirm where the law requires. These features may use the following categories of information:

• Account information: an account identifier, your sign-in provider identity, and any email address the provider shares with us (Apple may provide a relay address), held by our hosting and authentication providers.
• Photos and content you send for AI processing: after a clear notice in the app, the photo you choose and related details such as your paints, canvas size, and language, sent through the LifeVen AI gateway to AI routing and model providers that produce your lesson, feedback, or images. Before such a feature launches, this policy will name the types of providers involved and how long requests and results are kept.
• AI request records: request metadata such as request ID, status, feature, model and provider, cost, and timestamps, used for billing, reliability, and abuse prevention.
• Purchase records: purchases and subscriptions are processed by the App Store or Google Play. RevenueCat may manage purchase status, subscriptions, and credits using an app user or account identifier. LifeVen does not receive your card details.
• Diagnostics: crash and performance information, such as device model, operating-system and app version, and technical logs, either shared by Apple or Google under your device settings or collected by a crash-reporting service we may add.
• Synced or backed-up content: if you turn on backup or sync, the saved colors, recipes, photos, and progress you choose to include.

4. Device Permissions

PaintCue requests these permissions today:

• Camera: Take a photo of the color you want or of your paint mix.
• Photos: Choose a photo of a color, a mix, or a reference to study. The system photo picker may let you share only the photos you select.

A later feature may ask for another permission, such as internet access or notifications. The app asks when the feature needs it, and you can decline and keep using the rest of the app.

5. Analytics, Diagnostics, and Support

The current version of PaintCue contains no advertising SDKs or third-party analytics. Apple or Google may share crash and diagnostic reports with us depending on your device settings. We will update this policy before adding an analytics or crash-reporting service to the app.

If you contact support, we receive what you choose to send, including your email address, your message, and any screenshots or photos you attach, and use it to respond.

6. How We Use Information

We use information we receive to:

• provide the features, account, purchases, and support you ask for;
• process purchases and subscriptions and handle disputes;
• prevent fraud, abuse, and misuse, and keep our services secure;
• operate, fix, and improve PaintCue, including with aggregated or de-identified information;
• comply with law and enforce our Terms.

Where the law of the European Economic Area, the United Kingdom, or a similar regime applies, we rely on performing our contract with you, your consent, our legitimate interests in running and securing the service, and our legal obligations.

7. Disclosure

LifeVen does not sell personal information or share it for cross-context behavioral advertising. We disclose information only:

• to service providers that run parts of the service for us, such as hosting and authentication, AI gateway, routing and model providers, purchase management, app stores, crash reporting, and email, under terms that limit their use of it;
• when required by law, or to protect the rights, safety, and security of users, LifeVen, or others;
• in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this policy;
• with your direction or consent.

8. Security, Retention, and Deletion

We use reasonable measures to protect information we control, but no system is completely secure. Records on your device depend on your device and its backup settings.

We keep account information while your account exists, purchase and request records as long as reasonably needed for billing, fraud prevention, security, disputes, and legal or tax obligations, and support correspondence as long as needed to handle your request and keep records. Retention periods for AI inputs and results will be stated here before those features launch.

If you create a LifeVen account, you will be able to delete it in the app or by emailing support@lifeven.com from the account's email address.

9. Children

PaintCue is not directed to children under 13, and LifeVen does not knowingly collect personal information from children under 13. If you are under the age of majority where you live, use account, AI, and purchase features only with a parent or guardian's permission. If you believe a child has sent personal information to LifeVen, contact us and we will delete it where required.

10. Your Privacy Rights

Depending on where you live, including California and other U.S. states with consumer privacy laws, you may have the right to know what personal information LifeVen holds about you, to access, correct, delete, or receive a copy of it, to opt out of its sale, targeted advertising, or profiling (we do none of these), to limit the use of sensitive information, to withdraw consent, and to appeal our decision on your request. Email support@lifeven.com. You may use an authorized agent where the law allows. We may need to verify your request, and we may keep information where the law permits or requires. We will not treat you differently for using these rights. You may also complain to your local data protection authority.

11. International Processing

LifeVen and its service providers are based in or process information in the United States and other countries, whose laws may differ from those where you live. Where the law requires, we use appropriate safeguards for these transfers.

12. Changes to This Policy

We may update this policy by posting a revised version and changing the date above. For material changes, we will give notice in the app or on this website before they take effect, and we will ask for your consent where the law requires it.

13. Contact Us

For privacy questions or requests, email support@lifeven.com. Use of PaintCue is also governed by the Terms of Use.